A HELPDESK WITH PERSONALITY

Ours is more than just a regular helpdesk. For one, we’re there when you need us. Small businesses don’t have the luxury of waiting around for IT support, and we’re not interested in having you wait for a solution either. We’ve been around for over 15 years, so providing the right technical service comes second nature.

The LOOKUP.COM team does more than respond – we get proactive. A successful helpdesk shouldn’t run slow or lag behind the latest technology. Our experience covers server technology, software development, POS setup and maintenance, web support, cloud technology technicians and more to keep us light on our feet and agile in a disruptive business environment.


So what makes a helpdesk service truly personable? At LOOKUP.COM, we believe it’s a combination of 6 key ingredients:

  • Approachable support. Forget lengthy switchboards, online forums or talking to machines. People work at LOOKUP.COM, not robots. Our open and friendly support team are ready and waiting to speak with you in person.
  • Australian based. Outsourcing IT? You’d want to know specialists are close at hand when you need them. We’re proud to be Australian owned and operated – Aussies helping other Aussies.
  • Adaptable service. The IT world is an evolving one. As such, our team aims to provide quality technical service over an ever-growing number of new technologies. Our goal is to not only support the IT industry of today, but the IT industry of tomorrow as well.
  • After hours service. Our support services operate outside of regular business hours, so that your IT needs don’t interfere with your day-to-day operations. We’re available from 9am to 9pm every day (including weekends) so that you don’t have to stop working to work with us. Have special requirements? Get in touch. You’d be surprised at how flexible we can be.
  • Qualified technicians. Experience matters when it comes to outsourcing IT solutions. For small business, speed of response and quality of assistance are key. For this reason and many more, our technicians are skilled in a variety of fields, from software development to cloud computing. Our technicians pride themselves in staying abreast of the latest IT developments, so that we can better position ourselves in an ever-changing IT world.
  • Helpdesk access. At the end of the day, our helpdesk is your helpdesk, which is why you can plug into yours at any time via remote access. Track and note active tickets, the control is in your hands.

We pride ourselves on initiative, reliability and attention to detail when it comes to providing customers with the best level of service. When things don’t go to plan, our team is able to handle all levels of IT support – big or small. Our helpdesk has the capability to escalate such issues to our senior technical team, who can then arrange onsite support and advice to rectify the problem.

With level 1 through to level 3 support, our team provides different layers of service to meet your business’s needs. Integrating our services with tracking lets customers see in real time the progression of jobs, comment on existing tickets and send information updates to our support staff, allowing our team to provide quick and accurate solutions on the go. Our hands-on approach is ideal for small, close-knit businesses – even franchises.

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I’M ALREADY WITH LOOKUP.COM

Already with LOOKUP? Fantastic, we’re happy to have you here.

Remember, you’re a valued part of our team, so don’t be a stranger. At any time, if you need to get in touch, our contact information can be found at the very top of our website. Near or far, it doesn’t matter. Just hop on the phone, send us a query or we can even connect remotely to make sure everything’s running smoothly.

If you’re already with LOOKUP.COM for your IT services or helpdesk and would like touch base, give us a  call 1300 553 559 or click “Remote Support” to contact our friendly team.

Remember, you can always find this information on the very top of our website at any time.



Approachable Support

Friendly technicians are ready to take your call without lengthy switchboards, online forums, or talking to machines.

Australian Based

Our helpdesk operations are proudly Australian based and owned.

Adaptable Service

Our technicians provide assistance for an ever-growing number and type of new technologies.


After Hours Service

Available from 9am to 9pm and on weekends, our helpdesk support keeps up with business hours and beyond.

Qualified Technicians

Experienced in a variety of technology fields, our technicians pride themselves in staying abreast of the latest IT developments.

Helpdesk Access

Customers have the option to log in via their own helpdesk access to track and note on active tickets.

OUR HELPDESK DELIVERS


Technology

The latest in computers, pos, servers, and general technology all provided and supported by our experienced helpdesk team.

Strategy

Never be unsure, with experienced technicians and experts ready to advise and assist in planning your next technology solution.

Reliability

With every query tracked and analysed, your technology will never be down for long. Reliable and experienced technicians are on call and at the ready.


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