IT HELPDESK SUPPORT FOR YOUR BUSINESS

A SMARTER HELPDESK

LOOKUP.COM’s helpdesk is no ordinary, run of the mill helpdesk. We aim to provide comprehensive service the minute you need it.

LOOKUP.COM understand that you don’t have 45 minutes to wait on hold – when you have an issue, it needs to be resolved. We’ve been in the industry for over 15 years, which makes providing excellent service and delivering quality solutions second nature.

The LOOKUP.COM team go further than just responding to issues, we take a proactive stance, helping you to identify areas where we can offer help. Our technicians are skilled in all areas of IT up to the very latest technology; we know the systems, their capabilities, and the best way to get from A to B. We have experience across the board, including but not limited to server technology, software development, automation, POS setup and maintenance, web support, cloud technology, and more. We remain light on our feet and agile in a disruptive business environment.


IT SOLUTIONS FOR EVERY ORGANISATION

Outsourcing your IT to LOOKUP.COM has a host of benefits, regardless of your organisations size.

Our Helpdesk Support service is great for smaller businesses, providing custom-tailored solutions of the same high quality you would get with an internal IT department, but for a mere fraction of the cost. Smaller enterprises don’t have the volume of staff to be waiting around for a technical solution, so a fast, reliable helpdesk makes all the sense in the world.

Our services aren’t restricted to just small and medium sized businesses without IT departments, either. We can provide assistance to existing IT departments in much larger organisations as well. Of course, we have no intention of replacing your in-house

team, nor do we aim to take over your IT systems. What we offer is assistance – your business will retain complete control over its systems.

This means we can assist with challenging projects or processes, track staff productivity, as well as provide the tools and learning opportunities for your current team to extend their abilities. We can reduce the need to bring in new employees, or to send current ones on costly and time consuming upskilling courses.

Employing LOOKUP.COM as an extension to your existing IT team means your own employees can manage overflow without spreading themselves thin or having to make difficult prioritising decisions. We are here to aid in your day to day operations.


WHAT WE OFFER

APPROACHABLE SUPPORT

There will be no endless loops of easylistening while you’re on hold, no cumbersome automated voice activated menus, and no  passing the buck between operators. Our Helpdesk staff are humans who are as dedicated to service as they are IT. They’re ready, waiting, and eager to help.

AUSTRALIA BASED

Outsourcing IT? You want to know specialists are close at hand when you need them. We’re proud to be Australian owned and operated – Aussies helping other Aussies.

ADAPTABLE SERVICE

Technology, like time, waits for no one. As such, the IT world is in a state of constant evolution, and we provide a high level of service across the exponentially growing number of technologies available to businesses. Our goal is to not only support the IT industry of today, but the IT industry of tomorrow as well.

APPROACHABLE SUPPORT

There will be no endless loops of easylistening while you’re on hold, no cumbersome automated voice activated menus, and no  passing the buck between operators. Our Helpdesk staff are humans who are as dedicated to service as they are IT. They’re ready, waiting, and eager to help.


QUALIFIED TECHNICIANS

Experience matters, and when it comes to IT there is no substitute for knowledge. Our technicians are skilled across multiple technological disciplines and pride themselves in staying on top of the latest IT developments. We have the flexibility and expertise for you to outsource work to us with confidence.

HELPDESK ACCESS

At the end of the day, our helpdesk is your helpdesk, which is why you can plug into your LOOKUP.COM service at any time via remote access. Track and note active tickets – the control is in your hands.

ON-SITE TECHNICIANS

We understand that not everything can be done remotely. If your solution requires a technician on site, we will happily provide one for you. It doesn’t matter where you’re physically based, we have technicians in every corner of Australia, ready to step up and deliver when the need arises.

WHY LOOKUP.COM?

We pride ourselves on initiative, reliability and attention to detail when it comes to providing customers with the best level of service.

When things don’t go to plan, our team is able to handle all levels of IT support big or small. Our helpdesk has the capability to escalate such issues to our senior technical team, who can then arrange on-site support and advice to rectify the problem.

Integrating our services with tracking lets customers see in real time the progression of jobs, comment on existing tickets and send information updates to our support staff, allowing our team to provide quick and accurate solutions on the go. Our hands-on approach is ideal for small, close-knit businesses – even franchises.

LOOKUP.COM’s Helpdesk support gives your business an opportunity to reduce IT expenditure, improve productivity, reduce downtime, and get back to what’s important – managing your business.